PRV Herbs & Spices Pvt. Ltd. cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites, and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Servicesâ€) . Your personal information includes information such as:
1. Name
2. Address
3. Telephone number
4. Date of birth
5. Email address
6. Billing and payment information
7. Candidate information (for job applicants)
8. Other data collected that could directly or indirectly identify you.
Our Privacy Policy not only explains how and why we use the personal information that we collect but also how you can access, update or otherwise take control of your personal information. We’ve also created quick links to access your Account Settings, instructions on how to exercise certain rights that might be available to you, and definitions to key terms and concepts noted in this Privacy Policy.
If at any time you have questions about our practices or any of your rights described below, you may reach our dedicated team that supports this office by contacting us at support@prvhns.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information do we collect, how do we collect it, and why
Much of what you likely consider personal information is collected directly from you when you:
1. create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, and government identification);
2. request assistance from our customer support team (ex: phone number);
3. complete contact forms or request newsletters or other information from us
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we thought to highlight and explain a bit more about what these might be (as they vary from time to time):
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services.
These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content, and links (including those of third parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected. All this allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services. For additional information, and to learn how to manage the technologies we utilize, please visit our Cookie Policy.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating, and enhancing our Services. We collect various information relating to your purchase, use, and/or interactions with our Services. We utilize this information to:
Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about the use of the Services
Understand and analyze how you use our Services and what products and services are most relevant to you.
Much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to any personal information.
Sharing with trusted third parties. We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
1. Processing credit card payments
2. Serving advertisements
3. Conducting contests or surveys
4. Performing analysis of our Services and customer’s demographics
5. Communicating with you, such as by way of email or survey delivery
6. Customer relationship management
7. Recruiting support and related services.
We only share your personal information as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors they may be permitted to use) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal information for any purpose other than as they have been specifically contracted for (or without your consent).
We may also share your information with third parties for the purpose of facilitating/allowing a merger, acquisition, or sale of all or substantially all of our assets, in which case the acquiring company may continue to utilize your data in the manner for which it was provided and intended.
Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
1.Email
2.Text (SMS) messages
3.Telephone calls
4.Messenger applications (e.g. WhatsApp, etc.)
5.Automated phone calls or text messages.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings†page.
If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal information with a co-branded partner, as well as how to exercise those options. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@prvhns.com Transfer of personal information abroad.
If you utilize our Services from a country other than the country where our servers are located, your personal information may be transferred across international borders. Also, you can use the server but you will be bide by the Indian law suite.
Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
1.mandated by law, contract or similar obligations applicable to our business operations;
2.for preserving, resolving, defending or enforcing our legal/contractual rights; or
3.needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal information, you can contact us at support@prvhns.com How you can access, update or delete your data.
To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please sign into your Account and visit “Account Settings.†Please visit our Trust Center for additional information and guidance for accessing, updating or deleting data.
If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings or our Trust Center, you may also contact us by one of the methods described in the “Contact Us†section below. Age restrictions.
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal information, please contact us.
Non-Discrimination.
We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:
1.Deny you goods or services.
2.Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
3.Provide you a different level or quality of goods or services.
4.Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to this policy.
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Contact us.
If you have any privacy-related questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Team at support@prvhns.com . In the alternative, you may contact us by either of the following means:
We will respond to all requests, inquiries or concerns within thirty (30) days.